The CLIoutput to the ticket as a text file.įor information on the ports used for FortiGuard communications please see the following information: Set management-vdom <- This VDOM should have Internet access.Ĩ) If the issue is not resolved at this point, open a support ticket at and attach: If that resolves to an IP then type the following commands, if it does not resolve to an IP then this is a DNS issue.ħ) If multiple VDOMS are used on the FortiGate, make sure that there is an Internet-facing VDOM set as the management vdom. Try pinging the FortiGuard services URL: Go to System -> Status > License Information, select the refresh button on the top bar (hover mouse over it).Ħ) If the registration does not appear after changing to alternate port, go to the CLI console. Go to System -> Config -> FortiGuard -> Web Filtering and Email Filtering Options.ĥ) If the registration/services do not appear after pressing the test button go to: Go to System -> Status -> License Information, select the refresh button on the top bar (hover mouse over it).Ĥ) If registration/services do not appear after applying the profile to the policy and refreshing the License Information, go to: Apply the Web profile to an internal to Wan policy. Often people are hesitant to do so because of the message that appears when they initially try to configure the web profile.

Technical Tip: FortiGuard is not reachable via Anycast default methodĢ) Run the following commands in the CLI to prompt the FortiGuard communicationsģ) Is there a web profile applied to any policies? For more information and for instructions on how to manually upload FortiGate licenses, see the documentation.

Only FortiGate 7.2.0 and later hardware appliances allow uploading manual licensing for air-gap settings. Note: Virtual appliances do not currently support manual licensing. License Information on Dashboard shows 'Unreachable' or 'Not Registered' after a FortiGate is reboo.īelow are steps to take when the license information widget indicates that the registration and security services are unavailable. This article describes that after renewing a contract license or rebooting the FortiGate, the License information widget indicates that all or some of the services are not available.Īdd additional commands and information to some of the steps provided in this related article:

Fortigate show license cli vm